2fa.selectmedical.comDuo Self Service - Select Medical

As part of our ongoing efforts to strengthen the security posture of our systems, we are implementing DUO Security’s Two Factor Authentication solution, DUO ! DUO helps to verify identification by combining username and password (something you know) with cell phone or landline (something you have). This approach ensures that you are, in fact, the person trying to access your account and improves the security of your identity. Supported DUO Devices: DUO Security Supports the following devices: Authenticating with a Supported Device: Device Duo Push (recommended) Passcode Voice Call SMS (Text) Smartphone ✔ ✔ ✔ ✔ Basic Cell Phone ✔ ✔ Landline ✔ Methods of Authentication: DUO offers four different methods of authentication: Push is used when Duo's mobile application sends a push notification to your smartphone. Just tap “Approve” to authenticate. Passcode (softtoken) from Duo’s mobile application it provides a 6digit unique code to authenticate. Call is the simple feature where Duo Security calls your device and you authenticate by pressing a key. SMS is when Duo Security sends a passcode to your device via a text message or SMS. You then authenticate by entering your onetime passcode. Applications used with DUO: Citrix (MySelect/CHS Apps) Duo Push Log into MySelect/CHS portal as you normally would. Select "Send Me a Push", a request will be sent to the smartphone/tablet you have enrolled. Unlock your device, tap the notification, this will open the DUO application. Select "Approve" Duo Passcode (soft token) Log into MySelect/CHS portal as you normally would. Select the “Enter a Passcode” option. Open the DUO application on your device, and click the key icon. On the MySelect/CHS page enter the unique 6-digit code displayed in the DUO application, and select “Log in”. **NOTE: A new 6-digit code will be generated each Log in session** SMS/Text Message Log into MySelect/CHS portal as you normally would. Select the “Enter a Passcode” option. Then select “Text me new codes” (under passcode box). You will receive a text message containing a 7-digit code. Enter the unique 7-digit code into the box and select “Log in”. **NOTE: A new 7-digit code will be generated each Log in session** Phone Call Log into MySelect/CHS portal as you normally would. Select the “Call Me” option. You will then receive a verification call on the device you have enrolled, please push any key on the phone to verify your identity. Return to top Select View Duo Push Log into the SelectView portal as you normally would. Enter “Push” into the box labeled “Next passcode”. A request will be sent to the smartphone/table you have enrolled. Unlock your device, tap the notification, this will open the DUO application. Select "Approve". Duo Passcode (soft token) Log into the SelectView portal as you normally would. Enter “Passcode” into the box labeled “Next passcode”. Open the DUO application on your device, and click the key icon. On the SelectView page enter the unique 6-digit code displayed in the DUO application, and select “Continue”. **NOTE: A new 6-digit code will be generated each Log in session** Phone Call Log into MySelect/CHS portal as you normally would. Enter “Phone” into the box labeled “Next passcode”. You will then receive a verification call on the device you have enrolled, please push any key on the phone to verify your identity. SMS/Text Message Log into SelectView portal as you normally would. Enter “SMS” into the box labeled “Next Code”. You will receive a text message containing a 7-digit code. Enter the unique 7-digit code into the box and select “Log in”. **NOTE: A new 7-digit code will be generated each Log in session** Return to top Outlook Web App (OWA) Duo Push Log into OWA portal as you normally would. Select “Send Me a Push”, a request will be sent to the smartphone/tablet you have enrolled. Unlock your device, tap the notification, this will open the DUO application. Select "Approve". Duo Passcode (soft token) Log into OWA portal as you normally would. Select the “Enter a Passcode” option. Open the DUO application on your device, and click the key icon. On the OWA page enter the unique 6-digit code displayed in the DUO application, and select “Log in”. **NOTE: A new 6-digit code will be generated each Log in session** SMS/Text Message Log into OWA portal as you normally would. Enter “SMS” into the box labeled “Next Code”. You will receive a text message containing a 7-digit code. Enter the unique 7-digit code into the box and select “Log in”. **NOTE: A new 7-digit code will be generated each Log in session** Phone Call Log into OWA portal as you normally would. Enter “Phone” into the box labeled “Next passcode”. You will then receive a verification call on the device you have enrolled, please push any key on the phone to verify your identity. Return to top AnyConnect (VPN) Duo Push From the Cisco AnyConnect window, click “Connect”. Enter your username and password into the box and select "OK". In the box labeled “Answer” select the number that corresponds with Duo Push option, then click “Continue”. Unlock your device, tap the notification, this will open the DUO application. Select "Approve". Duo Passcode (soft token) From the Cisco AnyConnect window, click “Connect”. Enter your username and password into the box and select "OK". Open the DUO application on your device, and click the key icon. In the AnyConnect box labeled “Answer” enter the unique 6-digit code. Select "Continue". **NOTE: A new 6-digit code will be generated each time you open the Duo app** SMS/Text Message From the Cisco AnyConnect window, click “Connect”. Enter your username and password into the box and select "OK". In the box labeled “Answer” select the number that corresponds with SMS passcode option, then click “Continue”. You will receive a text message containing a 7-digit code. In the box labeled “Answer” enter the 7-digit code. **NOTE: The 7-digit code is valid for 1 session and expires after 15 minutes** Phone Call From the Cisco AnyConnect window, click “Connect”. Enter your username and password into the box and select “OK”. In the box labeled “Answer” select the number that corresponds with the Phone call option, then click “Continue”. You will then receive a verification call on the device you have enrolled, please push any key on the phone to verify your identity. Return to top Why have I stopped receiving push notifications on Duo Mobile? There are several reasons you may not be receiving push notifications, please try the following troubleshooting steps. Check network connectivity on your enrolled device. Have the Duo application open when authenticating. Refresh the application, when attempting to authenticate: With the Duo application open, hold and drag the top of the application downwards. This will refresh the page and display any pending notifications. Try using a different method of authentication. For example, try the passcode option. Return to top What if I am in a place with no wifi or cell service (e.g. on an airplane) ? If you are in an area with no wifi or cell service, you can still authenticate using Duo's Passcode option. For directions on using the Passcode option, please select the "Documentation" bubble above. Return to top Will I have to use Duo every time I log into a computer? No. You will only be prompted to authenticate using Duo when accessing the following applications externally: My Select - myselect.selectmedical.com Cisco Anyconnect VPN client SelectView - selectview.selectmedical.com OWA - mail.selectmedical.com OR mail.concentra.com Physio Portal - portal.physiocorp.com CHSApps - chsapplications.concentra.com Return to top Do I need a smartphone to use Duo? No. We recommend using the mobile application for smartphones. However, we realize that using a smartphone is not an option available to everyone. If you are unable to use a smartphone, you may also register a non-smartphone mobile device or landline. **NOTE: Please do not enroll an office lan...